Tuesday, 10 May 2016

Key to Reading on page 70 - Intermediate Level

c. Clive thinks the best way to complain is to write a polite letter

1. He got some free packs of biscuits
2. He got a Volkswagen Golf GTI (for his friend)
3. He got 2,000 pounds (the cost of the holiday)
4. His daughters were invited to Heathrow Airport to inspect British Airways' catering facilities


d.  1 Don't lose your temper
2. Write a letter
3. Know who you are writing to
4. Threaten action
5. Don't be too specific
6. Use flattery



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